All Residential Weekend Bookings are accepted on the following conditions:
1. Your Residential Weekend
Your contract is with TJ Higgs Psychic Medium Ltd (“the Company”). The contract between you and the Company is defined by these Booking Conditions.
2. Price
You will be advised of the current price of your reservation at the time of booking. Once your booking has been confirmed, the price of your stay is fully guaranteed.
3. Accommodation
All rooms are subject to availability. There is a single person supplement on double or twin rooms at a cost of £60.
A non-refundable deposit will be required to secure your booking. Deposit option is not available one month prior to the event. The event needs to be paid in full.
A confirmation of your booking will be forwarded to you within 7 days of us receiving your deposit.
Balance of Monies due will be advised on the confirmation letter. If we do not receive the balance due on that date, then your room will be cancelled. Any deposits paid will be non-refundable.
The accommodation price includes room, breakfast, and dinner
4. Insurance
You are urged to insure against cancellation and other unforeseen eventualities.
5. Room Allocation and Special Requests
Every effort will be made to provide precisely the accommodation booked and to accommodate any special needs advised to us. However, the Company accepts no liability for any failure to provide a special request for which no payment is made, and no correspondence will be entered into concerning any failure to satisfy such requests.
6. Dietary and Other Special Needs
Guests who require a special diet please advise us of this when making final payment for your weekend.
7. Cancellation by the Company
The Company reserves the right to cancel a booking in the event this is necessary, you will be offered a full refund and our liability to you will cease.
8. Cancellation by the Guest
If you cancel your booking with us, cancellation charges will apply as follows:
Deposit Non-Refundable and Non-Transferable.
Once Full Payment has been made this is also non-refundable and non-transferable.
9. Check In
Check in is normally from 4pm on the day of arrival and check out by 10am on the day of departure.
10. Unreasonable Behaviour
Should a guest behave in an abusive or disruptive manner, the company reserves the right, after due consideration and warning, to terminate the contract between us. In such circumstances the guest will have no further redress against the company in respect of any lost part of their stay or additional expenses incurred.
11. Smoking
Smoking is prohibited in all parts of our hotels including all bedrooms and guests who smoke in their room in breach of this condition will be required to pay a surcharge of £100 so the room can be properly cleaned and aired. Electronic cigarettes and vaping devices are treated as if they are real cigarettes and are also prohibited in all parts of the hotel.
12. Data Protection
When you book a residential weekend with us, you give us your contact details which we require for the proper performance of our contract with you. We also use this information to provide you with upcoming events. If you wish to be removed from this list please email tracy@tjhiggs.com. Our mailing list is entirely confidential.
13. Complaints and Disputes
We aim to maintain a high standard of service to you. But if something does go wrong, you must play your part in trying to resolve the problem by raising your complaint with the company as soon as the problem arises. We cannot deal with complaints which have not been raised in this way.
